Returns & Defects

ForeBones MFG creates individually handcrafted, one-of-a-kind golf accessories. Each piece has its own material characteristics, finish, and artistic identity.

All sales are final, except for approved returns involving a confirmed defect in materials or workmanship or as otherwise required by applicable law. We do not accept change-of-mind returns or discretionary exchanges.

Return Eligibility

A product may qualify for a return when it has a defect in materials or workmanship attributable to ForeBones MFG that existed at delivery, including a latent defect that becomes apparent through appropriate use.

Buyer’s remorse, unwanted gifts, duplicate purchases, and preferences concerning color, grain, size, weight, or feel do not establish return eligibility when the product materially conforms to its description.

Natural Materials & Handcrafted Characteristics

Variations in wood grain, figuring, spalting, color, resin, inlay, and texture are inherent to our materials. Minor differences resulting from hand shaping, polishing, and finishing contribute to each piece’s individual character.

These characteristics are not defects solely because they differ from another piece or from personal expectations. Photographs may also appear different depending on lighting, viewing angle, and screen settings.

This provision does not exclude a condition that materially compromises the product’s structural integrity or intended function, or a material discrepancy from its description at the time of purchase.

What Is Not Covered

The following are excluded to the extent they cause the reported issue:

• Normal wear and aging: Scratches, scuffs, abrasion, gradual finish wear, loss of gloss, patina, tarnish, and changes in appearance resulting from ordinary use.

• Accidental or mechanical damage: Dropping, crushing, bending, excessive force, or using a product as a pry bar, screwdriver, lever, or other implement outside its intended purpose.

• Improper exposure or storage: Immersion, prolonged wet storage, excessive heat, extreme environmental changes, or unprotected storage with objects that cause abrasion or impact.

• Improper cleaning or care: Damage from harsh chemicals, solvents, abrasive cleaners, incompatible polishes, or failure to follow supplied care instructions.

• Alterations or repairs: Damage caused by engraving, drilling, sanding, refinishing, disassembly, modification, or third-party repair.

• Loss or theft: Missing products or components, unless the loss results from a confirmed manufacturing defect.

• Disclosed conditions: Characteristics or conditions accurately disclosed in the product listing before purchase.

Ordinary exposure reasonably expected during intended use is not automatically excluded. An exclusion does not invalidate a claim for an unrelated manufacturing defect.

How to Submit a Defect Claim

Contact ForeBones MFG by replying to your order-confirmation email promptly after discovering a suspected defect. Include:

• Your order number or proof of purchase;

• A description of the issue and when it first appeared;

• Clear photographs of the entire product and affected area; and

• Relevant details about use, care, or prior alterations.

Stop using the product if continued use could worsen the condition. Retain the product and any relevant packaging, and do not attempt repairs before we have had a reasonable opportunity to review the issue.

We may request additional information or a physical inspection. An incomplete submission may delay evaluation. A request for inspection or return authorization does not, by itself, confirm a defect or entitlement to a refund.

Return Authorization & Shipping

Contact us and obtain written return authorization before shipping any item. We will provide the return address and shipping instructions after reviewing your request.

ForeBones will provide a prepaid return label or approve reimbursement for necessary standard return shipping for eligible defect claims. Expedited shipping and additional expenses require prior written approval.

Pack the item securely and follow the instructions provided. Sending an item without authorization does not automatically create eligibility for a refund, exchange, or repair.

If inspection finds that the issue is excluded under this policy, we will explain the finding and any available paid service options. Any inspection or return-shipping charge must be disclosed and agreed to before it is incurred.

Repairs, Replacements & Refunds

For a confirmed defect, ForeBones may select repair, replacement where reasonably available, or a refund, subject to applicable law.

An identical replacement may not be available because our products are one of a kind. Substitution of a materially different piece requires your agreement. Exchanges for a different design, collection, or higher-priced item are not offered as a matter of right.

Approved refunds will be issued to the original payment method. We will confirm the amount and expected processing time when the refund is approved. Your payment provider may require additional time to post the credit.

No restocking fee applies to an approved defective-product return.

Paid Refinishing

Refinishing is available for eligible ForeBones pieces for an additional fee. It is a separate maintenance service and does not establish that an item is defective or eligible for return.

Contact us with photographs and a description of the work requested. We will assess the item and provide the proposed work, price, shipping charges, and estimated turnaround time before obtaining your approval.

Availability depends on the item’s condition and materials. Refinishing may change its color, sheen, texture, or other characteristics; exact restoration to its original appearance is not guaranteed.

Your Legal Rights

Nothing in this policy limits rights or remedies that cannot lawfully be excluded or restricted. This policy does not promise a particular product lifespan, permanent finish retention, or resistance to all damage.

Any discretionary accommodation applies only to the individual request and does not establish an ongoing return, exchange, or warranty entitlement.